GiftBow
User Agreement
Section I (purchase of Products from the GiftBow Database)
1.Terminology
GiftBow (Service) — all websites (including, but not limited to, those located on the Internet at giftbow.online), applications (including programs for mobile devices) that provide access to the GiftBow database, including the GiftBow mobile application. The database is an information and reference system containing information about products intended for potential buyers (consumers) of products.
User — an individual using the Service under the terms of this document "User Agreement/Rules for Using the GiftBow Service" (hereinafter referred to as the Rules).
Product (Products) — products (material objects), including footwear, clothing, accessories, which are the subject of a sale and purchase agreement concluded between the User and the Seller. The Seller is the owner of the Product (Products) being sold. All relationships related to the purchase and sale of Goods, the delivery services for which are purchased by the User on the Service, arise directly between the Seller and the User.
Seller — OOO "GIFT BOW", which carries out activities for the sale of goods to consumers using a remote method and offers the User to conclude a contract for the purchase and sale of the Goods (Goods), the order for the delivery services for which is carried out by the User on the Service;
Shipment — Goods or a set of Goods formed and prepared on the basis of the Order for transfer to the User.
Services — services for the organization of delivery of Goods purchased by the User from the Seller on the Service, which are provided to the User by GiftBow. The relevant information about the person providing the Services for the organization of delivery of Goods is communicated to the User when placing an Order on the Service and in the confirmation of the Order on the Service.
Order — the User’s performance of actions aimed at concluding an Agreement for the provision of services for the organization of delivery of the Goods, as well as an agreement for the sale and purchase of the relevant Goods with the Seller, by placing an order for the specified Services and Goods directly on the Service.
2.General terms
2.1. By using the Service offered by GiftBow, the User agrees to these Rules.
2.2. The Service provides the User with a free opportunity to search for information about Products, the opportunity to receive (including based on search results) product offers and information relevant to the User's interests.
2.3. GiftBow may change the text of these Rules and documents regulating the use of the Service and specified in these Rules at any time without notifying the User. Such changes shall come into force from the moment of publication in the Service.
2.4. GiftBow has the right to limit or block access to the use of the Service if it is detected that the User is using multiple accounts. If the Seller detects that the User is placing orders for the purpose of obtaining commercial benefits, for the purpose of resale, identifying acts of buying up or reselling a large number of Products/Goods by the User.
2.5. The User is responsible for the safety and confidentiality of registration data (login and password). All actions performed on the Service using the User's login and password are considered to be performed by the User.
2.6 The GiftBow Service has the right to store and process user data that the User has entered into the system. The principles of storing user data and measures to protect them are described in detail in the "Privacy Policy" in the "User Data Storage Policy" section.
  1. Purpose of the Service, general conditions for placing an Order and concluding contracts on the GiftBow Service
3.1. The Service is intended for the User to order, pay for and purchase the delivery services for the Products offered by the Sellers on the Service. In this case, the User concludes with the Sellers the purchase and sale agreements for the Products, the delivery services for which the User orders, directly on the Service.
3.2. By ordering the delivery services for the Products on the Service, the User concludes:
3.2.1. an agreement for the provision of the Delivery Services for the Products with the Seller. The relevant information about the person providing the Delivery Services is communicated to the User when placing the Order on the Service,
3.2.2. as well as the purchase and sale agreements for the relevant Products with the Seller. As part of the purchase and sale agreement for the Products concluded on the Service, the User enters into direct contractual relations with the Seller from whom he purchases the Products. Within the framework of the agreement concluded on the Service for the provision of services for the organization of delivery of Goods, the User enters into direct contractual relations with the Sellers of Goods from whom he purchases Goods.
3.3. Before placing an Order on the Service, the User undertakes to familiarize himself with all the terms of the provision of Services by GiftBow and the Seller. At the same time, obvious errors, including typos, made in the description of the Goods or in the description of the Service are not legally binding.
3.4. Placing an Order on the Service means the User's consent to all the essential terms of the provision by GiftBow and the Seller of services for the organization of delivery of Goods and/or the essential terms of the sale of Goods by the Seller.
3.5. By placing an Order, the User agrees that the Seller may entrust the execution of the contract for the sale and purchase of the Goods to a third party, while remaining responsible for its execution to the User, and also agrees that GiftBow or the Seller may entrust the execution of the contract for services for organizing the delivery of the Goods to a third party, while remaining responsible for its execution to the User.
3.6. As part of the Order, GiftBow provides the User with information support for the contract for the sale and purchase of the Goods concluded between the User and the Seller. All rights and obligations under the contract for the sale and purchase of the Goods concluded with the User arise directly with the Seller.
3.7. The User gives GiftBow consent to the processing of the User's personal information by GiftBow for the purposes of providing the functional capabilities of the Service, for GiftBow to transfer the User's personal information to GiftBow partners who place product offerings on the Service and their authorized representatives for further processing of such information for the purposes of providing the User with the functional capabilities of the Service to search for and view product offerings, send requests to such partners to purchase the relevant products, as well as for GiftBow to receive the User's personal information from third parties, including the said GiftBow partners, persons affiliated with GiftBow (in terms of anonymized information), for the purposes of providing the User with the functional capabilities of the Service to receive (including based on search results) product offerings and information relevant to the User's interests. The User also gives GiftBow consent to the transfer of the User's personal information by GiftBow to persons affiliated with GiftBow for the purposes of providing the User with personalized services of the said persons and targeting advertising materials. The User confirms their consent that the personal information that the User provides to GiftBow when using the Service, including when placing an Order, paying for Products, when filing an application on the Service for the return of Products and funds paid for Products and Services, may be transferred by GiftBow:
  • To the Seller with whom the User enters into a contract for the sale and purchase of Products and/or a contract for the provision of services for organizing the delivery of Products, for the purposes of the Seller fulfilling the said contracts with the User;
  • engaged by GiftBow for the purposes of fulfilling the contract for the provision of services for organizing the delivery of Products to a third party to the User;
  • to credit institutions participating in the execution of transactions performed by the User using payment cards when paying for Products, for the purpose of confirming, at the request of the credit institution, the execution of such transactions.
3.7.1. The User is hereby notified, understands and agrees that when using the Service for the purpose of providing the User with the functionality of the GiftBow Service, the following anonymized information is automatically transmitted: the type of operating system of the User's device, the version and identifier of the browser, statistics on the use of the Service functions, as well as other technical information.
3.7.2. The User agrees that GiftBow has the right to store the above-mentioned personal information of the User, as well as the personal information of the recipient of the Order specified by the User for the period of the User's use of the Service and for at least three years from the date of the User's last use of the Service.
3.7.3. The User guarantees that he/she has the right to provide the consent specified in this paragraph in relation to (for) third parties (recipients of the Order) and is liable for the breach of this warranty, which resulted in losses to GiftBow, in the amount of such losses and GiftBow's legal costs, or GiftBow's costs for settling claims of third parties, when such claims are related to the User's breach of the warranty specified in this paragraph.
3.7.4. The User is hereby notified, understands and agrees that the GiftBow mobile application may collect and transfer to third parties - GiftBow Partners anonymized data about the exact location and movement parameters of the mobile device on which the GiftBow mobile application is installed, received from the GPS module/device, or about the approximate location of such a mobile device determined by the active cell of the telecom operator whose SIM card is currently used in such a mobile device, for the personalization of the functions provided by the Service.
3.8. By placing an order on the Service, the User agrees to receive emails/push notifications that GiftBow may send to the User: after placing the Order; in the event of its change; before the date of delivery of the goods, in the event of an Order cancellation, or in another case affecting the execution of the Order or timely notification of its status, messages (SMS) to the phone number specified by the User, as well as a call to the phone number specified by the User with an offer to evaluate the quality of the Service and the Seller and / or report the reasons for the User changing the Order / its delivery date.
3.9. By placing an Order, the User confirms that a) he has fully read the provisions of these Rules, b) fully understands these Rules, as well as the subject and terms of the agreement concluded with GiftBow for the provision of services for organizing the delivery of Goods (in the case of GiftBow providing services for organizing the delivery of Goods), as well as the agreement of sale and purchase and delivery of Goods (in the case of the Seller providing services for organizing the delivery of Goods with the Seller, c) fully understands the meaning and consequences of his actions in relation to the conclusion and execution of contracts concluded on the Service.
3.10. GiftBow has the right to block the User from placing an Order in the event of repeated cancellation of Orders placed by the User, as well as in the event of a violation of these Rules.
3.11. The User is obliged to provide reliable information about themselves and the recipient of the Order when placing an Order on the Service. The indication by the User of inaccurate, incorrect, non-existent phone number, email address, full name of the User and/or recipient of the order, as well as other inaccurate information is equated by the Seller to the User evading receipt of the Order (Product) and is grounds for cancellation of the Order.
3.12. The appearance of the Products and/or packaging may be changed by the manufacturer and differ from those depicted on GiftBow, while the functionality and purpose of the Products do not change.
  1. Placing an Order. Concluding Agreements at the Service
4.1. If the services for organizing the delivery of the Goods are provided by GiftBow, the User has the opportunity to conclude an agreement for organizing the delivery of the Goods within one Order.
4.2. If the services for organizing the delivery of the Goods are provided by the Seller, the User concludes an agreement for organizing the delivery within one Order.
4.3. The User places an Order, indicating all the data necessary for the execution of the agreements between GiftBow and the Seller, including, but not limited to: the User's personal information, delivery method, delivery address, full name of the recipient of the order, contact information, and payment method.
4.4. The User concludes an agreement for the provision of services for organizing the delivery of the Goods, and an agreement/agreements for the sale and purchase of the Goods/Goods when the User clicks the "Pay" button (provided that confirmation of the Order is sent to the User). After clicking the "Pay" button, the User is given 30 minutes to make the payment, while the payment session time is 20 minutes, after which the message "Payment failed. Try again" (or other similar message) will be displayed. If, for any reason, payment is not made within the specified period of time, the agreements with GiftBow and the Seller are not considered concluded.
4.5. If there is an appropriate technical possibility, GiftBow has the right to provide the User with the opportunity to make a payment using the Fast Payment System (FPS). In this case, the User agrees that, based on the consent of the User, GiftBow and/or its partners have the right to write off the payment amount from the User's account using the SBP online payments transaction system.
  1. Payment for the Order
5.1. The User is provided with the opportunity to pay for Services and Goods by bank transfer directly on the Service when placing an Order (for example, by bank card, or by another method offered on the Service if there is a corresponding technical possibility);
5.2. In cases stipulated by the current legislation, as well as when paying for the Order on the Internet, the cash receipt is sent to the e-mail address specified by the User in the personal data.
  1. Order Cancellation. Return of Goods
6.1. Cancellation of an order by the Seller
The Seller may cancel the Order in the following cases:
  • if the Seller failed to contact the User/recipient of the Order using the contact information specified by the User in the Order;
  • in other cases when the Seller cannot fulfill the Order due to force majeure;
  • the User's refusal of the Goods in cases provided for by law;
  • the User's evasion of receiving the Order (Goods).
6.2. Cancellation of an Order by the User
6.2.1. If the Order with the Goods has not yet been transferred for delivery, the User may be given the opportunity to cancel it in the Service interface (the "Cancel order" button or another similar button)
6.3. Return of the Goods by the User
6.3.1. The User shall return the Goods to the Seller in the cases and in the manner stipulated by the legislation of the Russian Federation. The details of the Sellers of the Goods are provided to the User in the Order placement interface on the Service, and are also sent by e-mail together with the Order placement confirmation. After 7 (seven) calendar days for Goods of proper quality and within 14 (fourteen) calendar days for Goods of improper quality from the date of receipt of the Goods by the User, and after 14 (fourteen) calendar days, the User wishing to return the Goods shall apply with the specified requirement directly to the Seller.
6.3.2. From the date of receipt of the Goods by the User, the return of Goods of proper quality is carried out within 7 (seven) calendar days, and Goods of improper quality within 14 (fourteen) calendar days in the following order:
6.3.2.1. The User places an application for the return of the Goods directly in the interface of the corresponding Order on the Service.
6.3.2.2. The User forms an application in the interface of the relevant Order with a request for a refund to the Seller, indicating the reasons for the return of the Product.
6.3.2.3. The User sends the Product through parcel terminals or order pick-up points, or by Russian Post by selecting the "Easy Return" service on the Service
6.3.2.3.1. The User selects the "Return Product" option directly in the interface of the relevant Order and follows the further instructions received in the Interface. After completing the procedure for forming an application for a return, the User is sent a letter indicating the address for sending the Product, as well as the recommended method of delivery of the return based on the trusted list of organizations that carry out delivery.
6.3.2.3.2. In the event that the User fails to follow the instructions received in the Interface, GiftBow is not responsible for the loss/receipt by the wrong person of the return shipment.
6.3.3. The refund of funds paid by the User for the Goods shall be made by the Seller within 10 (ten) days from the date of receipt at the address specified in the letter sent to the User in the order of the queue.
6.3.2.2. of the Rules, an application for a refund of funds, according to the details of the account specified by the User in the application.
  1. Information support for consideration of User claims
7.1. GiftBow provides information support for the consideration of the User's claims against the Seller, filed within 14 (fourteen) calendar days from the date of receipt of the Product by the User.
7.2. GiftBow provides the User with the opportunity to settle any claim against the Seller that arose within the framework of the Order, filed within the period specified in paragraph 7.1, using the feedback form on the Service in the My Orders section. In this case, the User agrees that the content of the claim and the information received during the consideration of the claim may be available to GiftBow under the terms of the Privacy Policy and transferred to the Seller to resolve the claim.
7.3. The User is guaranteed a refund of the money paid for the Product if the Product pre-paid by the User is not delivered to the User. If the Order is not delivered to the User, he is guaranteed a refund of the money pre-paid for the services of organizing the delivery of the Products.
7.4. The consideration of disagreements between the User and the Seller by the GiftBow arbitrator does not deprive the parties of the opportunity to resolve the dispute by other means provided by law.
7.5. In the event that the GiftBow arbitrator requires certain information and/or documents from the User to make a decision on the claim, the User is obliged to immediately provide the arbitrator with the information and documents requested by him for the purpose of making a decision on the claim (for example, a consignment note, a consignment note, an acceptance certificate, a list of enclosures, an expert opinion, etc.). The User's failure to provide the requested documents to the arbitrator may be the basis for the arbitrator to make a decision on the claim in favor of the Seller.
7.6. Claims from Users are accepted for consideration provided that they are made in writing and sent to the GiftBow postal address or to the email address info@giftbow.ru
  1. Services for organizing the delivery of goods
8.1. The cost of Services for each Order is determined in accordance with the prices specified when placing the Order on the Service. The delivery period is specified on the Service when placing the Order. GiftBow, Sellers have the right to change the prices indicated on this page unilaterally.
8.2. In the event that GiftBow provides services for organizing the delivery of the Goods, for the avoidance of doubt, GiftBow are the sellers of the Goods.
8.3. The User is obliged to pay for the Services in the manner prescribed by the Rules.
8.4. GiftBow, Seller shall not be liable for failure to fulfill or improper fulfillment of obligations within the framework of the provision of Services in any of the following cases:
  • if this was a consequence of the User's failure to comply with these Rules;
  • in the event of the User's (the recipient's) absence at the Order delivery address on the day of Order delivery or at another time agreed upon with the User (recipient);
  • if it was not possible to contact the User (recipient) using the contact information specified when placing the Order to discuss the details and delivery time of the Order;
  • if this was a consequence of force majeure circumstances: natural disasters, suspension of transport routes, snow drifts;
  • if the Shipment accepted in closed form is issued against signature to the User (recipient) and there is no external damage to the packaging, seals/seals that make it possible to access the Goods from the outside;
  • if the User has not performed other actions necessary to receive the Goods at the place of their issue in accordance with the procedure and conditions of delivery specified on the Service for certain methods of delivery of the Goods.
  1. Other conditions
9.1. The User confirms that he/she is legally capable and has reached the age required by the legislation of the Russian Federation to perform the transactions provided for in these Rules.
9.2. Some functionality of the Service may differ or be unavailable to the User on the Service pages optimized for mobile devices or in the GiftBow mobile application.
9.3. GiftBow is not responsible for:
9.3.1. Temporary failures and interruptions in the operation of the Service, and the loss of information caused by them, as well as the safety of information, the correctness and timeliness of its transmission and delivery.
9.3.2. Reliability, quality and speed of the Service and for the safety of information created, used and received by the User.
9.3.3. GiftBow may change the text of these Rules at any time without notifying the User, such changes shall come into force from the moment of publication.
Section II (purchase of Goods from third-party resources)
  1. Terminology
GiftBow (Service) — all websites (including, but not limited to, those located on the Internet at: giftbow.online), applications (including programs for mobile devices) that provide the Service for purchasing Products on third-party resources (Seller's online stores).
User — an individual using the Service under the terms of this document "User Agreement/Rules for Using the GiftBow Service" (hereinafter referred to as the Rules).
Product (Products) — products (material objects), including footwear, clothing, accessories, which are the subject of a purchase and sale agreement concluded between the User and the Seller. The Seller is the owner of the Product (Products) being sold. All relationships related to the purchase and sale of Products, the delivery services for which are purchased by the User on the Service, arise directly between the Seller and the User. GiftBow is not the seller of the Product and the person authorized by the Seller to accept and satisfy the Users' claims regarding the Product of inadequate quality.
Seller — an individual entrepreneur or a legal entity engaged in the sale of goods to consumers using a remote method and offering the User to conclude a contract for the sale and purchase of the Product (Products), ordering services for organizing delivery;
Shipment — a Product or a set of Products formed and prepared on the basis of the Order for transfer to the User.
Services — services for organizing the delivery of Products purchased by the User from Sellers, which the Seller provides to the User.
Order — the User's actions aimed at concluding an Agreement for the provision of services for organizing the delivery of the Product, as well as a contract for the sale and purchase of the relevant Product with the Seller, by placing an order on a third-party resource (the Seller's online store) for the specified Services and Products.
  1. General terms
2.1. By using the Service offered by GiftBow, the User agrees to these Rules.
2.2. GiftBow may change the text of these Rules and documents regulating the use of the Service and specified in these Rules at any time without notifying the User. Such changes shall come into force from the moment of publication on the Service.
2.3. GiftBow has the right to limit or block access to the Service if it is detected that the User is using multiple accounts. If the Seller or GiftBow detects that the User is placing orders for commercial gain, for the purpose of resale, or detecting acts of buying up or reselling a large number of Goods/Products by the User.
2.4. The User is responsible for the safety and confidentiality of the registration data (login and password). All actions performed on the Service using the User's login and password are considered to be performed by the User.
  1. Purpose of the Service, general conditions for placing an Order and concluding contracts on the Service
3.1. The Service is intended for the User to order, pay for and purchase the Goods offered by the Sellers. In this case, the User concludes with the Sellers the contracts of sale and purchase of the Goods, the delivery services of which the User orders, directly in the Seller's online store.
3.2. All rights and obligations under the contract of sale and purchase of the Goods concluded with the User arise directly with the Seller.
3.3. The User gives GiftBow consent to the processing of the User's personal information by GiftBow for the purposes of providing the functional capabilities of the Service, to the transfer by GiftBow of the User's personal information to GiftBow partners who place product offerings on the Service and their authorized representatives for the further processing of such information for the purposes of providing the User with the functional capabilities of the Service to search for and view product offerings, to send requests to such partners to purchase the relevant products, as well as to the receipt by GiftBow of the User's personal information from third parties, including the specified GiftBow partners, persons affiliated with GiftBow (in terms of anonymized information), for the purposes of providing the User with the functional capabilities of the Service to receive (including based on search results) product offerings and information relevant to the User's interests. The User also gives GiftBow consent to the transfer by GiftBow of the User's personal information to persons affiliated with GiftBow for the purposes of providing the User with personalized services of the specified persons and targeting advertising materials.
3.4. The User is hereby notified, understands and agrees that when using the Service for the purpose of providing the User with the functionality of the GiftBow Service, the following anonymized information is automatically transferred: the type of operating system of the User's device, the version and identifier of the browser, statistics on the use of the Service functions, as well as other technical information.
3.5. The User agrees that GiftBow has the right to store the above personal information of the User, as well as the personal information of the recipient of the Order specified by the User during the period of the User's use of the Service and for at least three years from the date of the User's last use of the Service.
3.6. The User guarantees that he or she has the right to provide the consent specified in this paragraph in relation to (for) third parties (recipients of the Order) and is liable for the breach of this warranty, which resulted in losses to GiftBow, in the amount of such losses and GiftBow's legal costs, or GiftBow's costs of settling third-party claims, when such claims are related to the User's breach of the warranty specified in this paragraph.
3.7. The User is hereby notified, understands and agrees that the GiftBow mobile application may collect and transfer to third parties – GiftBow Partners, depersonalized data about the exact location and movement parameters of the mobile device on which the GiftBow mobile application is installed, received from the GPS module/device, or about the approximate location of such a mobile device, determined by the active cell of the telecom operator whose SIM card is currently used in such a mobile device, for the personalization of the functions provided by the Service.
  1. Placing an Order
4.1. The Order is placed on a third-party resource (the Seller's online store).
4.2. The User concludes an agreement for the provision of services for organizing the delivery of Goods, and an agreement/agreements for the purchase and sale of Goods/Goods on a third-party resource (the Seller's online store).
  1. Payment for the Order
5.1. Payment for the Order under the concluded contract of sale and purchase of the Goods/Goods is made on a third-party resource (the Seller's online store)
  1. Order Cancellation. Return of Goods
6.1. The conditions for cancellation and return of the Product are specified in the sales contract concluded between the User and the Seller.
6.2. The refund of funds paid by the User for the Product is made by the Seller in the manner specified in the sales contract concluded between the User and the Seller.
  1. Services for organizing the delivery of goods
7.1. The cost of Services for each Order is determined in accordance with the prices specified when placing the Order on a third-party resource (Seller's online store).
7.2. GiftBow is not responsible for failure to fulfill or improper fulfillment of obligations within the framework of the provision of Delivery Services.
  1. Other terms and conditions
8.1. The User confirms that he/she is legally capable and has reached the age required by the legislation of the Russian Federation to perform the transactions provided for in these Rules.
8.2. Some functionality of the Service may differ or be unavailable to the User on the Service pages optimized for mobile devices or in the GiftBow mobile application.
8.3. GiftBow is not responsible for:
8.3.1. Temporary failures and interruptions in the operation of the Service, and the loss of information caused by them, as well as the safety of information, the correctness and timeliness of its transmission and delivery.
8.3.2. Reliability, quality and speed of the Service and the safety of information created, used and received by the User.
8.3.3. GiftBow may change the text of these Rules at any time without notifying the User, such changes shall come into force from the moment of publication.
GiftBow
OOO "GIFT BOW"
INN 6316285160
OGRN 1236300026258
Legal address: 443100, Samara region, Samara, st. Lesnaya, 11A, room. 2